Frequently Asked Questions
We have prepared the Frequently Asked Questions page to provide you with quick and easy access to information on many topics you may be curious about regarding our municipality. Here, you can find answers to your questions on various subjects, from working hours to zoning procedures, from social assistance to cultural events. Our aim is to inform you with the most accurate and up-to-date information about our municipal services.
Our citizens ask
You can find the most frequently asked questions about our municipality and their answers on this page. We aim to provide you with the most accurate and up-to-date information about our municipal services.
Our municipality offers comprehensive services and procedures to citizens. Various tax payments, water bill payments, and complaint and suggestion submissions can be made online.
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Municipal services and procedures
What are your municipality's working hours?
Our municipality provides services on Mondays, Tuesdays, Wednesdays, and Fridays between 08:00 - 15:30 hours and on Thursdays between 08:00 - 17:30. Our municipality is closed on weekends and public holidays.
How do I obtain zoning status and construction permit?
To obtain zoning status and construction permit, you need to apply to our municipality's Zoning and Public Works department. You can access detailed information about the required documents and application process here.
What are the property tax payment dates?
Property tax payments are made in two installments per year. The first installment payment is due at the end of April, while the second installment payment is made in September.
How can I pay my water bill?
You can pay your water bills online through our municipality's website, at municipal payment offices, at our payment points, and through partner banks.
How do I obtain a business opening and operating license?
To obtain a business opening and operating license, you need to apply to our municipality's Municipal Police, Zoning and Health departments. You can access detailed information about the required documents and application process here.
How can I find out my tax debt?
You can find out your tax debt from the "Tax Debt Inquiry" section on our municipality's website. You can view your debt information by logging into the system.
Our municipality offers a wide range of services within the scope of social, cultural and educational services. Special programs and support are provided for the elderly, disabled, children and youth. These services aim to increase social solidarity and the quality of life of individuals.
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Social, Cultural and Educational Services
What are the municipality's cultural and artistic events?
What are the summer school programs organized by the municipality?
How can I participate in municipal events?
What services does the municipality offer for the elderly?
Our municipality offers health services, social activities, and care services for the elderly. You can access detailed information here.
Our municipality carries out various projects and implementations within the scope of environmental health and safety services. Active work is being done on issues such as environmental cleaning, recycling projects, maintenance of parks and green spaces, and shelter and health services for street animals.
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Environmental, Health and Safety Services
What are the garbage collection days and times?
Where can I apply regarding stray animals?
Where can I report my complaints about environmental cleanliness?
What health services does your municipality offer?
What are your municipality's green space projects?
What are your municipality's environmental projects?
How can I get information about your municipality's animal shelters?
What preparations has your municipality made for disasters and emergencies?
Our municipality is carrying out various activities to improve the quality of life of our citizens within the scope of transportation, communication, and infrastructure services.
As part of communication services, call centers, online communication forms, and social media channels are actively used to ensure citizens can easily reach the municipality.
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Transportation, Communication and Infrastructure Services
How can I get information about asphalt and road works carried out by the municipality?
What channels can I use for public relations and communication?
For public relations and communication, you can fill out the "Contact Us" form on our municipality's website, call the Alo 1820 hotline, or visit the public relations unit in our municipal service building.
How can I submit my complaints and suggestions?
How can I submit complaints and suggestions regarding municipal services?
What are your municipality's social media accounts?
What festivals are organized by the municipality?
What are the municipality's tourism projects?
What departments are located in the municipal service building?
Our municipal service building houses many departments such as the Zoning and Urban Planning Department, Social Services Department, and Financial Services Department. You can access detailed information about the floor plan and departments here.
How can I use the municipal sports facilities?
To use our sports facilities, you need to register with our municipality's Sports Department. You can click here for membership and reservation procedures or visit our sports facilities.
How can I get information about urban transformation projects?
For detailed information about urban transformation projects, you can apply to our municipality's Urban Transformation Department or click here to get information.
How can I get information about construction projects within the municipal boundaries?
You can obtain detailed information about construction projects within the municipal boundaries from our municipality's Zoning and Urban Planning Department or by clicking here.
What are the municipality's cultural heritage projects?
On which days and where are the Public Markets held?
Market locations and days vary by neighborhood. You can click here to learn about the market locations and days in your neighborhood.
On which days and where are the Public Markets held?
Market locations and days vary by neighborhood. You can click here to learn about the market locations and days in your neighborhood.
What are the rules regarding the use of parks and green spaces?
Rules such as not damaging the environment, not littering, not lighting barbecues or fires, and keeping your pets on a leash are enforced in our parks and green spaces. You can read the detailed rules here.
Ask Us Your Questions
You can send us all your questions through this form. We would be pleased to answer your questions as soon as possible.
Comments
We attended the theater performance organized last month, it was a wonderful experience. We hope your cultural events will continue.
Ayşe K.
Catalkoy Resident
We greatly enjoy participating in the theater events organized by our municipality. Every play is very professionally prepared and educational. Thanks to everyone who contributed.
Selin A.
Esentepe Resident
Last week, we attended the children's theater organized by the municipality with the kids. The children had a lot of fun and learned at the same time. We look forward to more events like this.
Burak K.
Esentepe Resident
The online water bill payment service is very convenient. Being able to make payments without going to the cashier provides a great convenience.
Emre Y.
Arapkoy Resident
Thanks to the online services provided by the municipality, I can easily pay property taxes and water bills. It provides great convenience especially during busy work periods.
Elif T.
Besparmak Resident
Thanks to online services, I was able to quickly handle the construction permit application and other procedures. Being able to complete all transactions without going to the municipal building is a great advantage.
Mehmet D.
Bahceli Resident
We attended the theater performance organized last month, it was a wonderful experience. We hope your cultural events will continue.
Ayşe K.
Catalkoy Resident
We greatly enjoy participating in the theater events organized by our municipality. Every play is very professionally prepared and educational. Thanks to everyone who contributed.
Selin A.
Esentepe Resident
Last week, we attended the children's theater organized by the municipality with the kids. The children had a lot of fun and learned at the same time. We look forward to more events like this.
Burak K.
Esentepe Resident
Our municipality's zoning and urban planning department was very helpful. I easily handled my permit procedures and was informed at every step. Thank you!
Ahmet S.
Çatalkoy Resident
We applied to the municipality for zoning status and construction permit. It was very helpful for us to be able to get detailed information about the process.
Zeynep P.
Bahceli Resident
